We want you to be completely happy with your purchase. If for any reason you are not satisfied, please return the item to us within 60 days of purchase in its original condition for a refund in the original form of payment or an exchange. wedding dresses mall merchandise may be returned by mail or to a wedding dresses mall store. All merchandise must be in new and unused condition.
Free Returns by Mail in 2 easy steps! Continental U.S. only.
- Fill Out the return form included with your order and be sure to include the form in the return package.
- For U.S. Returns to wedding dresses mall.com, use the Prepaid UPS Return Label included with your order:
- Affix the Prepaid UPS domestic return label to the shipping box and retain the bottom portion of the label with the tracking number.
- Take your package to a UPS location. Locations include UPS Stores, UPS drop boxes, UPS customer centers and authorized retail outlets. You can find your closest UPS location at www.ups.com/dropoff.
- Returns and exchanges will be processed within 3-5 business days of receipt.
Canada, APO/FPO Returns
- Please ship your package via an insured, traceable means (ex. UPS, FedEx, USPS).
Return to:
wedding dresses mall Returns Department
One wedding dresses mall Way
Jacksonville, FL 32218
- Customers are responsible for return shipping charges.
Returns to Stores
- wedding dresses mall online purchases may be exchanged or returned to a wedding dresses mall store.
- New, unused, merchandise may be exchanged or returned (for a refund in the original form of payment) at a wedding dresses mall Full Price or wedding dresses mall Outlet store with an original online invoice.
- Purchases made with PayPal or other 3rd party payment processers may be returned for a wedding dresses mall Merchandise Card only.
To find a wedding dresses mall store, please visit our online Store Locator.
Returns from a purchase using PayPal
- We will be glad to issue a refund to the original PayPal account for any new and unused merchandise returned to our Jacksonville facility within 60 days of purchase (see above for address).
- At this time, we cannot offer exchanges for orders paid via PayPal and returned to our Jacksonville facility; we can offer a merchandise credit, which may be applied toward the purchase of a new item.
Monogramming
Personalized items may not be exchanged or returned.
Price Adjustments
Price adjustments are permitted only when an item has been marked down. The price adjustment must be made within 14 days of purchase from a wedding dresses mall Retail Store or via wedding dresses mall.com. The item and original receipt must accompany the request.
wedding dresses mall reserves the right to modify its exchange and return policy.
